Frequently Asked Questions
What does your service do?
We help connect business owners and individuals with trusted finance brokers who can assist with loans and lending solutions. Think of us as the introduction point, we point you in the right direction, and the broker handles the rest.
Do you provide financial advice or handle loan applications?
No. We don’t provide credit advice or process loan applications.
We simply guide your enquiry to a qualified broker who will speak with you directly and help you explore options.
What types of loans can you help with?
We can connect you with specialists in:
Small business loans
Working capital & cash flow funding
Asset & equipment finance
Business expansion loans
Commercial property loans
Home loans
If you're unsure which option suits you, the broker can help clarify.
Do I need to submit financial documents to you?
No, we only collect basic details needed to understand your enquiry and put you in touch with the right broker.
Any financial information will be provided directly to the authorised broker.
Is there a cost to use this service?
No. There is no cost to you for submitting an enquiry through our site.
How soon will someone contact me?
Typically within one business day, often sooner. Timing may vary based on enquiry volume and the type of loan.
If you'd like a quicker response, you’re welcome to call or email us after submitting your form.
Who will contact me about my enquiry?
A qualified lending specialist or finance broker we partner with will contact you directly to discuss your needs.
Do you earn a commission?
We may receive a referral fee from the broker or lender if a loan proceeds. This doesn’t affect the service or rates presented to you.
What if I have a complaint or feedback?
We value feedback and take concerns seriously.
If your enquiry relates to us, please contact us at:
📧 support@connectfinancing.com.au
If your concern relates to the loan process itself, the broker handling your application will assist through their formal complaint process.
Is my information secure?
Yes, we only collect minimal details and take reasonable steps to protect your information. Your full financial documents are only shared with the broker you speak to.
Can I just talk to a lender directly?
Absolutely. Our role is to make introductions easier and faster, but there’s no obligation to proceed through us.
I’m not ready to apply, can I still ask questions?
Of course. If you're exploring options or planning ahead, feel free to submit an enquiry or reach out for general information.