Privacy Policy & Referral Disclosure

Introduction

This Privacy & Referral Disclosure outlines how we collect, use, and protect your information, and clarifies the nature of our services. We are committed to ensuring transparency, respecting your privacy, and clearly explaining our role in the finance process.

We do not provide credit advice, credit assistance, or loan recommendation services. Our primary role is to connect you with qualified finance professionals who are authorised to provide lending services.

By using this website or submitting an enquiry, you agree to this policy.

Our Role

We operate as a lead referral service.
We do not:

  • Provide credit advice or credit assistance

  • Assess your eligibility for finance

  • Submit loan applications on your behalf

  • Arrange or negotiate credit contracts

Instead, we:

  • Collect basic information needed to connect you with a qualified broker or lending specialist

  • Forward your enquiry to a third-party finance professional

  • Allow them to contact you directly to discuss your needs

All finance discussions, assessments, and applications will take place directly between you and the licensed broker/lender.

Information We Collect

We collect minimal information to help direct your enquiry appropriately. This may include:

  • Full name

  • Contact details (email and/or phone number)

  • Business name (if applicable)

  • Basic loan interest type (e.g., asset finance, working capital, home loan)

  • Basic information you choose to provide voluntarily (e.g., business size or funding reason)

We do not collect sensitive financial data such as bank statements, income verification, tax returns, or credit history. Any detailed information will be collected directly by the broker or lender if you proceed.

How We Use Your Information

Your information is used solely to:

  • Understand the nature of your enquiry

  • Direct your enquiry to a suitable finance professional

  • Allow that finance professional to contact you

We may also use your email to:

  • Confirm receipt of your enquiry

  • Provide general business/finance information (optional subscription)

  • Reply to general questions or support requests

We do not sell data, and we do not use your information for unsolicited marketing.

Sharing Your Information

We share your information only with:

  • Finance brokers or lending professionals we partner with

  • Service providers assisting us with website hosting or security (standard industry practice)

Brokers and lending providers we refer you to operate under their own licences and privacy policies. They are responsible for requesting any further information and managing your application directly.

We do not accept liability for actions taken by third-party providers.

Your Choices & Consent

By submitting your details, you consent to:

  • Us storing your basic contact information

  • Us forwarding your details to an authorised broker/lender

  • The broker contacting you for further information

You may withdraw consent at any time by contacting us at:

📧 support@connectfinancing.com.au

Upon withdrawal, we will stop using your information and delete your details unless legally required to retain them.

Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, and disclosure. However, no internet-based system can guarantee complete security.

Disclaimer

We are not a credit provider, credit representative, or financial adviser.

All lending decisions, advice, and assessments are handled exclusively by licensed financial professionals. All outcomes, approvals, or finance terms are at the discretion of the broker/lender.

Complaints & Feedback

If you have feedback or concerns about our service or how your information is handled, please contact us at:

📧 support@connectfinancing.com.au

We will aim to resolve concerns promptly.
Complaints regarding loan products or credit assistance should be directed to the broker/lender referred to you.

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

In short

  • We connect you to finance professionals

  • We collect only basic contact & enquiry information

  • We do not provide credit advice or assess applications

  • A licensed broker will handle all finance discussions directly