Terms & Conditions

Last Updated: 04/11/2025

Welcome to Connect Financing Pty Ltd / ConnectFinancing.com.au ("Connect Financing", “we”, “our”, “us”). These Terms and Conditions ("Terms") govern your use of our website, digital forms, communications and any services offered by us. By accessing, browsing or using this website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree, please refrain from using this website and associated services.

1. About Connect Financing

Connect Financing operates as an independent referral and information service. We provide general information on finance products and facilitate referrals to qualified and appropriately licensed:

  • Finance brokers

  • Credit assistance providers

  • Credit licence holders

  • Banks & lenders (via licensed intermediaries)

We do not provide credit assistance, financial product advice, or lending services. We do not approve credit, assess suitability, or recommend specific finance products.

We do not hold an Australian Credit Licence (ACL) and do not engage in credit activity under the National Consumer Credit Protection Act 2009 (NCCP Act). All credit-related services are undertaken by third-party licensed professionals.

2. Scope of Service

We provide:

✅ General information about finance options
✅ Online enquiry forms for potential applicants
✅ Introductory referrals to licensed brokers
✅ Content and resources for educational purposes

We do not provide:

❌ Credit advice or product recommendations
❌ Credit assessments or suitability checks
❌ Loan application assistance
❌ Financial, legal or tax advice
❌ Approval guarantees

The broker we refer you to will handle all regulatory obligations, including responsible lending requirements, identity checks, credit checks, loan application details, compliance disclosures, and lending recommendations.

3. User Eligibility

To use our enquiry or referral services, you confirm that:

  • You are at least 18 years old

  • You are acting legally and in good faith

  • You are providing accurate, current and truthful information

  • You are legally capable of entering into agreements

  • You understand this is a referral platform, not a lender or broker

We reserve the right to decline, filter, or refer enquiries at our discretion.

4. Information You Provide

When submitting an enquiry, you may be asked to provide:

  • Name, business name & contact details

  • General information about funding needs

  • Non-sensitive initial financial information

We only request preliminary information required to determine whether your enquiry should be referred to a licensed broker. Further details will be collected directly by the broker, not by us.

Providing false, misleading, or incomplete information may result in refusal of referral.

5. Privacy & Data Collection

We treat all information confidentially and in accordance with Australian Privacy Principles (APPs) under the Privacy Act 1988.

By using our service, you consent to:

  • The collection of information for referral purposes

  • Communication by email, phone, SMS or digital platforms

  • The sharing of your details with a referral partner (broker)

We do not sell your data.

For privacy enquiries or data requests, contact:
📧 support@connectfinancing.com.au

Full privacy policy available separately on our website.

6. Referral Fees & Commission Disclosure

We may receive a commission or referral fee if you proceed with a broker or lender we refer you to.

  • This arrangement does not affect your loan price or terms

  • You are under no obligation to proceed with any lender

  • The receiving broker will provide any required disclosure

You will not be charged fees by Connect Financing.

7. No Guarantee or Warranty

We do not guarantee:

  • Loan approval

  • Finance terms or rates

  • Funding timeframes

  • Broker availability or performance

  • Suitability of products

Finance approval is solely determined by the broker or lender.

We are not liable for:

  • Lending decisions

  • Broker conduct or advice

  • Contract terms issued by lenders

  • Financial loss, delays or application outcomes

8. Website Content & Accuracy

Educational content on this website is:

  • General informational content only

  • Based on publicly available finance knowledge

  • Provided without warranty of completeness or accuracy

  • Subject to change without notice

No website content should be relied upon for financial decisions.

9. Intellectual Property

All content, branding, graphics, text, material, layout, and assets on this website belong to Connect Financing or licensors. You may not reproduce, republish, distribute, exploit or reverse-engineer material without written consent.

10. Prohibited Use

You must not use our website to:

  • Engage in unlawful conduct

  • Provide false or misleading information

  • Harass or abuse staff or partners

  • Attempt unauthorised access or data scraping

  • Modify or interfere with site functionality

  • Promote or distribute harmful material

Any breach may result in service termination or legal action.

11. Third-Party Links & Services

This website may contain links to third-party sites. We do not control and are not responsible for:

  • External website content

  • Services offered by brokers or lenders

  • Advice or conduct provided by third parties

Accessing third-party websites is at your own risk.

12. Indemnity & Limitation of Liability

You agree to indemnify Connect Financing against all claims, losses, liabilities, costs, expenses or damages arising from:

  • Your use of our website

  • Submission of false or misleading information

  • Reliance on content or referral outcomes

  • Breach of these Terms

To the fullest extent permitted by law, we exclude all warranties and liability.

13. Termination

We may suspend or terminate access to services if:

  • You breach these Terms

  • Fraudulent, misleading or unethical behaviour is identified

  • System misuse or attempts to disrupt occur

We may also suspend site availability for maintenance or upgrade.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Disputes will be subject to NSW courts and tribunals.

15. Complaints & Contact

If you have feedback or concerns, please contact us first:

📧 support@connectfinancing.com.au

We aim to respond within 5 business days.

16. Changes to Terms

We may update these Terms at any time. Continued use of our website indicates acceptance of the revised Terms.